Issued by Bahrawi Automotive Company and updated whenever the way data is processed changes.
We collect only the data required to deliver the service: identification details (name, mobile number, email), vehicle details (make, model, plate, chassis number where required), order details (requested service, location, appointments), and documents you optionally upload such as the vehicle registration or previous reports.
Data is used to fulfil the order, arrange pickup and delivery, issue quotations and invoices, document vehicle condition, notify you of work updates, and improve service quality. We do not use your data for marketing without your consent.
Data is shared to the minimum extent necessary with partner service centers and the transport providers assigned to your order, and with competent authorities where legally required. We do not sell your data or allow its use for any purpose outside the service.
Data is stored in a secured environment with access restricted to authorised personnel; service records are retained for the period required by law and to evidence the works carried out on your vehicle.
You have the right to access your data, correct it, request a copy of your service record, and request deletion of anything not legally required to be retained. Requests are submitted via the Contact.
The vehicle is photographed before pickup, during work and after detailing for documentation and the protection of both parties. These photos are not published outside your order file without your written consent.
The website and app use files necessary to run your session and store your preferences, plus anonymous measurements to improve performance. You can control these from your browser or device settings.
This policy may be updated, and material changes are announced in the app and on the website. For any privacy enquiry, contact us through the official channels published on the contact page.