Short answers about the service, pricing, pickup and delivery, and memberships.
BAHRAWI manages your vehicle services on your behalf: we collect the car from your location, transport it to the right center, follow the inspection, diagnosis and execution, monitor quality, then return it with a full report.
After inspection and diagnosis you receive an itemised quotation for works and parts, and no work starts before your digital approval of what you want done.
Yes. The quotation lists each item separately, so you can approve what you consider necessary and defer the rest.
By hydraulic flatbed, with the car’s condition photographed before loading and after handover to protect both parties.
It depends on the type of work and parts availability. A time estimate appears when you approve the quotation, and is updated if anything changes.
We present the available options, genuine or approved alternatives, with the difference in price and warranty. The final decision is yours.
Work stops at the new item and an additional quotation is sent for your approval. Nothing is done beyond what you approved.
In the app: work stages, photos, reports, approvals and invoices, with a notification on every update.
You begin with Bronze from the first visit, then Silver after five visits, and Gold after ten visits with broader benefits such as booking priority and a dedicated advisor.
Yes, multiple vehicles managed from one account with periodic fleet condition reports.
You can amend or cancel before execution begins, from the app or through your service advisor, in line with the cancellation policy.
Through the Join Our Center Network page or the operations team page, after uploading the required documents for review.