01
The right to know before execution
You know the proposed works, their reasons, cost and alternatives before any work starts on your vehicle.
02
The right to partial approval or refusal
You approve what you consider necessary and decline the rest, with no obligation to take a full package.
03
The right to documentation
Photos and reports of the vehicle’s condition before and after the work, stored in your order record.
04
The right to undisclosed faults being reported
Observations are stated as they are in the report, including anything the current order does not cover.
05
The right to know the parts type
Genuine or approved alternative, with the difference in price and warranty stated before you choose.
06
The right to reclaim replaced parts
You may request the parts replaced on your vehicle at handover.
07
The right to privacy
Your data and vehicle photos are not used beyond the execution of the order.
08
The right to complain and follow up
Your report is logged with a tracking number, and the team informs you of the outcome.
09
The right to your service record
A full copy of your vehicle’s service history is available to you on the order.